Terms of Use.

1. Acceptance and intended use

When you choose “I agree — enter the directory,” you confirm that these terms and our privacy policy were made available and you agree to follow these usage conditions. You are not required to declare you read every word. This acknowledgement is not GDPR consent to optional analytics or an agreement to surrender legal rights. If you do not agree, do not use website services subject to these terms. You may still read our legal policies and exercise statutory information rights.

3. Confidentiality and sharing — strict member rules

Protected material: unless the admin team has first given explicit written approval from [email protected], members must not forward, publish, upload, sell, distribute or disclose non-public content from Levels 1–3 where designated confidential, member applications, private property/safeguarding data, case material, account records, or any identifiable visitor information. This includes screenshots, screen-recordings, photographs of a screen or device, camera images, printouts, physical copies, exports, transcripts and substantial reproduced extracts, whether online, by email, messaging or on paper.

Receiving access does not authorise another person to view the account or its protected data. Account credentials must not be shared. Members should use necessary information only for the independently verified safeguarding purpose for which access was granted. Access may be logged and revoked for misuse, with proportionate investigation. Any disclosure permission must state precisely what information and recipient are authorised; silence or a verbal conversation is not approval.

Legal exceptions: these restrictions do not prevent lawfully protected disclosures, reports to police, safeguarding authorities, regulators, courts, solicitors or professional advisers, disclosures required by legal process, access to your own personal data under data-protection law, or other acts that cannot lawfully be prohibited by contract. They do not override statutory rights to use freely available public facts, copyright exceptions or lawful journalism. Do not misuse an exception to publish other people's private information unnecessarily.

Public-source content and third-party mapping and government materials may have their own licence and attribution rules. A member confidentiality condition is not a claim that the site owns copyright in every council or government document.

4. Personal safety and safeguarding

Never contact, visit or confront occupants based solely on this directory. Do not use the website to locate or profile vulnerable people, children or residents. Report suspected imminent harm to emergency services or the appropriate authority. Do not upload a resident's identity, health information, immigration information or photographs to a public form. Do not use protected information for marketing, debt collection, private investigations or nuisance campaigns.

5. Accuracy, reliance and complaints

The service combines official statistics, archived licensing extracts, planning proposals, adverts and moderated leads. Sources can overlap, be out of date or describe only a proposed change of use. We aim to distinguish verified sources from unverified suggestions, but cannot guarantee every entry is complete or current. The directory is informational and does not replace legal, housing, planning or safeguarding advice. Use the relevant council's live register for up-to-date regulatory decisions. Report errors or requests for correction to [email protected].

These terms do not exclude liability for fraud, unlawful processing, death/personal injury from negligence where relevant, or any legal rights that cannot be limited or excluded. Any limitation only applies to the extent lawful and fair. Nothing prevents lawful consumer or data-protection complaints.

6. Accounts, passwords and access

Ordinary community registration is available to anyone who provides valid account details, accepts these terms and confirms their email. It does not confer access to confidential HMO information; that requires a separate safeguarding application, independently verified identity and administrator approval of purpose and level. A community account may be restricted or banned for evidenced abuse. Community members must not impersonate trades, post fabricated reviews, harass other users, disclose private conversations or submit misleading qualifications. Eligible verified community members may save private trade advert drafts and submit photographs attached to their own adverts for private security scanning and separate staff review. Photographs must be owned by the uploader or submitted with appropriate permission, without intrusive personal information, confidential documents, children, property interiors or identifying details without a valid basis. Images failing screening may be rejected; passed scanning is not publication or endorsement. Eligible members may also provide one independently moderated star rating and written, genuinely first-hand review per approved advert, without publishing contact details, malicious content or fabricated experiences. Edited reviews return to pending moderation and their previous stars are temporarily excluded. Verified members may file private reports about currently eligible approved adverts, reviews and photographs. Reports must be truthful, specific and proportionate; abuse of reporting or fabricated allegations may lead to account action. Reports are privately visible to authorised staff, do not automatically remove content, and require independent documented decisions. A Full Administrator may impose a documented site-wide community ban. When a verified email is available, an affected member receives a private invitation to submit a reasoned appeal within 14 days. The appeal link is single-use and does not restore access automatically; appeal outcomes require a different Full Administrator than the original banning actor. Eligible verified community members can exchange text-only private messages with authorised customers or trade advertisers through the site. Messages are only readable by participants unless a specific user-filed safety report authorises staff review of that reported message. Our email notifications contain the first line only and a link requiring account sign-in. Participants must not harass, threaten, spam, include payment/contact details or bypass abuse protections. A participant may block or close a conversation, and moderators may hide a specifically reported abusive message with an independent documented decision. Private messaging does not mean end-to-end encryption. Public trade adverts, published reviews, rating display and photos remain disabled until reviewed publication workflows launch. Future published adverts and reviews will require staff approval. Access to protected HMO information may be restricted to geographical and case-specific records. No one may bypass technical controls, probe accounts, scrape private records, interfere with the website or attempt to access unauthorised data. Accounts may be suspended or revoked for a legitimate security or safeguarding concern, subject to applicable law.

7. Privacy and technical records

The Privacy and Data Retention Policy explains IP/request logs, browser/device estimates, cookies, account processing, lawful bases, sharing, retention and individual rights. Agreeing to these terms is not consent to non-essential cookies or unnecessary tracking. The website does not request GPS position for visitor tracking. Network location and VPN detection, if available, are estimates and must not be treated as facts about visitors.

8. Copyright and permission requests

Original website design, editorial text and confidential compilations are subject to relevant intellectual property and contractual rights. Do not reproduce protected/private compilations outside your authorised purpose. For written permission to share otherwise restricted website material, email [email protected] identifying the material, intended recipients and reason. We may impose reasonable safeguarding/redaction conditions. The lawful use of third-party publicly licensed source data remains subject to its own licence.

9. Changes and governing law

We will update these terms when significant practices change; continued access after a new version may require fresh acknowledgement. Changes do not retroactively remove accrued statutory rights or render otherwise unfair restrictions enforceable. The site is primarily operated for UK users; any jurisdiction clause is subject to mandatory legal protections applicable to you.